AS GORDON GECKO SAID “CHANGE IS GOOD” (actually “greed”, but hey it’s one letter different! OK?!)  We recently experienced “Change” ourselves when we were forced to change our URL from www.sapglobalconsulting.com to www.erpassessments.com Not just in the name change…but also what clients needs are now. How can we provide it? How can we take our clients [...]

AS GORDON GECKO SAID “CHANGE IS GOOD” (actually “greed”, but hey it’s one letter different! OK?!)  We recently experienced “Change” ourselves when we were forced to change our URL from www.sapglobalconsulting.com to www.erpassessments.com Hence, the long gap in writing this particular blog!  Anyway, all of the familiar symptoms came up, anger, fear, resentment, and…..opportunity! Believe [...]

IMPLEMENTING CHANGE IS NEVER SIMPLE, OR EASY!   Many people working in large organizations start out with the view that implementing change is fairly straightforward. We’re all on the same team? Right??   Unfortunately the larger the organization is the less true this statement is! Maybe there is a magic mathematical formula that determines the [...]

DOES YOUR BUSINESS REALLY CARE ABOUT CUSTOMER SERVICE?     Although America led the world in Customer Service, it sometimes appears that this has become a second or even third priority.   On a recent phone call I was unable to get through to a Customer Service Agent for a considerable amount of time, although [...]

I FIRST MET JOHN KOTTER IN LATE 1995 AT HARVARD OVER LUNCH   If I recall correctly he had recently achieved a fair degree of fame with his article in the Harvard Business Review entitled “Leading Change: Why Transformation Efforts Fail.” The lunch was typical University fare, which is to say somewhat plain. Certainly not a [...]

  How many good Organizational Change professional are going to get screwed in their next major project because of the lack of Executive Sponsorship? So many times the original enthusiasm on the part of the executive at the project start somehow is less forthcoming as the project progresses? Let’s face it, the reason why many [...]

CHANGE AND TRANSFORMATION……..START WITH YOURSELF!     Whether we are making change in a corporation or with an individual, we need to start the process with ourselves. Our mind set. Finding our passion to speak about something and from that to be able to influence another’s feelings, assessments, and actions are powerful and effective ways [...]

  EXPANDING THE MIND SET Often when we talk about effecting major change with a client, although we have tools and techniques, often all we’re doing to start the process is to expand the person or companies mind set. To enable them to see things in a different way. For a company or an individual [...]